Ordering
What is the minimum order?
$250 for your order, mixing any products. Each product has a small minimum quantity, usually 10 boxes.
Do I pay on the website?
No. You send a quote request, we reply with a pro-forma invoice, and you pay that by card link, bank transfer or Western Union.
Can I get samples first?
Yes. The sample box has 12 retail boxes for $49 plus shipping, and the $49 is credited back on your first wholesale order.
How do the discounts work?
Each product gets cheaper at 50 and 200 boxes. Orders over $1,000 and $3,000 get an extra discount on the whole order. The total discount is capped at 20%.
How do I reorder?
Log in to My account and press Reorder on any past order, or use Buy again and the Quick order form.
Shipping
How long does delivery take?
We pack in 3–5 working days. Express courier then takes about 4–8 working days to most countries.
Who pays import duties?
You do, at the time of delivery. Our prices and shipping estimates do not include duties or taxes in your country.
Why is shipping cheaper per box on bigger orders?
Courier rates per kg drop at 10 kg and 21 kg. The quote list shows when a few more boxes would cut your cost per box.
Products
Can I use your product photos?
Yes, you can, once we give you permission to download them. Ask us after your first order and we will send the full image pack.
Can you make incense with my brand?
Yes, from 500 boxes per design. See the Private label page.
Can I sell on Amazon or Etsy?
Yes. We only ask that you keep to our suggested retail price or above.